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Shipping & Returns

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Returns Policy

Goods should be thoroughly inspected upon receipt.  If there are any breakages, damages and incorrect items please immediately email precious@preciouspieces.com.au .  Precious Pieces Places People Pty Ltd will then forward instructions for the goods return.

All claims must be made within 7 days of receipt of goods.

Precious Pieces Places People Pty Ltd will replace or refund faulty, damaged and incorrect items shipped by mistake upon receipt of a photograph.

Refunds for the full amount including applicable shipping costs will be credited via the original method of payment.

We do not offer refunds for ‘’change of mind’’.

Upon receipt of returned Goods we will notify you via email of your exchange or refund.


Shipping

At this point in time we only ship within Australia. Orders will be shipped via Australia Post or Fastway Couriers.

Shipping costs are charged at a flat rate of $7.50 for products weighing under 500 grams and $10.00 if weighing over 500 grams, unless Free Shipping is offered. If your order is greater than $150.00 in value Free Shipping will apply.

Orders will be despatched between 24 – 48 hours during business hours after acceptance of order and receipt of payment.

Delivery to your nominated address is usually between 1 – 5 business days except for Western Australia, Northern Territory and some regional areas which may take an additional 2 days.

Local Pickup available - pickup location is Paradise Point on the Gold Coast Queensland 4216. You will be advised by email when the order is available for pickup, the full address and we will arrange a suitable time for collection. 

 

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